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Frequently Asked Questions
General
Order & Billing
Shipping
Reseller & Collaboration
Return
Products
Promo, Discount & Offers
Reward Program
General Information
Is PhoneBay a registered UK company?
Yes. PhoneBay is operated by IPX Global Limited, registered in England and Wales (Company No: 14938540).
How can I contact PhoneBay?
You can email us at wecare@phonebay.co.uk or call +44 7375 777794 during business hours.
Do you have a physical store?
Yes. We operate both online and from our physical location. You’re welcome to visit us at 25 Vega St, Cheetham Hill, Manchester M8 9TW, UK during our business hours.
What is your Office Hours?
Our office hours are 10:30 AM to 8:00 PM, Sunday to Friday. We are closed on Saturdays.
Order & Billing
What payment methods do you accept?
We accept major debit and credit cards. Available payment options are displayed at checkout.
Can I cancel or change my order?
If your order hasn’t been dispatched yet, contact us as soon as possible. Once dispatched, changes or cancellations are no longer possible.
Will I receive an order confirmation?
Yes. You’ll receive an order confirmation email immediately after placing your order.
What should I do if I was charged incorrectly?
If you believe there’s an issue with billing, contact us with your order number and we’ll resolve it promptly.
Shipping
How long does delivery take?
Orders placed before 3pm Monday to Friday are usually dispatched the same day. Most UK deliveries arrive within 1–3 working days.
Can I track my delivery?
Yes. Once your order is dispatched, we’ll email you a tracking number.
What if my order is delayed?
If your delivery is taking longer than expected, contact us and we’ll check with the courier.
What happens if my order is marked as delivered but I haven’t received it?
Contact us within 10 days of the delivery date so we can investigate the issue.
Returns
What is your return policy?
You can return eligible items within 30 days of delivery, provided they are unused and in their original packaging.
How do I start a return?
Email us at wecare@phonebay.co.uk with your order number and reason for return or fill this form Return Form before sending anything back.
Who pays for return shipping?
For change-of-mind returns, return postage is the customer’s responsibility. If the item is faulty or incorrect, we’ll cover the return cost.
How long do refunds take?
Approved refunds are processed within 14 working days to the original payment method.
Products
Are your phones unlocked?
Yes. All phones sold on PhoneBay are fully unlocked unless clearly stated otherwise.
Do you sell brand new and refurbished phones?
Yes. We sell brand new, refurbished, and pre-owned devices. The condition is clearly listed on each product page.
Are refurbished phones tested?
Yes. All refurbished devices are tested for functionality and performance before being sold.
Do your phones come with a warranty?
Yes. Eligible devices come with a warranty. Warranty details are listed on the product page.
Reward Program
Do you offer a rewards or loyalty program?
Yes. PhoneBay offers a rewards program where customers can earn benefits through purchases and promotions.
How do I earn rewards?
Rewards are earned by placing orders and participating in eligible promotions. Details are shared on our website or via email.
How can I use my rewards?
Rewards can be redeemed at checkout or applied to future purchases, subject to program terms.
Do rewards expire?
Yes. Rewards may expire if not used within a specified time. Expiry details are communicated when rewards are issued.
Get In Touch
Have questions about your order, or a general enquiry
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